FAQ
▻ How do I start shopping and placing orders on De sidere7.1?
To begin shopping at De sidere7.1, we recommend that you create an account, which will grant you access to exclusive sections/campaigns and specialized services tailored for our valued customers.
Item Search
Explore the latest trends and captivating designer pieces right from our homepage selections. You can also browse by designer or category through the navigation menu, or use the website's built-in search function.
Product Details
Within each product page, you will find comprehensive information including available sizes, colors, item descriptions, and composition details. Click on the product image to enlarge it and view all the intricate details up close.
▻ Is it possible to return and receive a refund for an item?
Regrettably, international orders are currently ineligible for exchanges or refunds. Returns and refunds are offered for items sold within Taiwan under the following conditions:
- The item in question is not a limited edition product.
- It must be in an unworn, unused condition.
- It is accompanied by its original packaging.
- The return request is initiated within 7 days of the delivery date.
▻ Is there an option to exchange my item?
De sidere7.1 does not offer direct exchanges. Instead, we kindly request that you begin the return process for the item(s) in question. Once the return and refund are successfully processed, you can then proceed to place a new order for the item(s) you prefer at your convenience.
▻ Am I responsible for duties and taxes?
The prices listed on our product pages are calculated based on your shopping location. The total amount displayed on the checkout page includes all relevant taxes.
▻ Will I face international bank fees when making a purchase?
An international fee may apply if you are shopping outside of TAIWAN. Please keep in mind that the precise amount of this fee is determined by your bank's policies. We are committed to ongoing efforts to introduce new payment methods and enhance our existing options. Our aim is to minimize the impact of these charges and associated costs for our valued customers.
▻ Payment Information
1. Accepted Payment Methods:
- Visa
- MasterCard
- PayPal
- ATM
As part of our dedication to your security, we conduct thorough security checks on all payments at the time of purchase.
2. Using PayPal for my payment
To make a payment using PayPal, you will need to create an account on the PayPal website. Opening a PayPal account is a quick and free process, taking only a few minutes of your time.
▻ Shipping & Handling
1. Cost of Delivery
Delivery costs vary depending on the selected shipping service and the destination of your items. You will find the available delivery options and associated costs for your specific destination during the checkout process.
2. Delivery Time
- After placing your order, please allow for a standard processing time of up to 2 business days before the order is dispatched.
- We adhere to Taipei Standard Time (GMT+8). Orders placed after 5:00 PM (GMT+8) will be processed on the next business day. For weekend and holiday orders, processing begins at 10:00 AM (GMT+8) on the next business day.
- De sidere7.1 delivers orders on all workdays.
- Please be aware that delivery costs and times are subject to your specific shopping location. Therefore, we kindly ask you to select your shipping country to access the most accurate information regarding pricing, taxes, and delivery fees.
3. Is tax included in the price?
Depending on your delivery location, your order may incur local taxes and duties. De sidere7.1 calculates these fees, displaying the precise amounts on the checkout page. The total you pay upon order completion covers all duties and taxes owed to local authorities. No additional fees will be necessary upon package delivery.
▻ Return Policy
1. Returning from Taiwan
We offer returns within a 7-day period, beginning from the day your order was delivered. Returned items must comply with our Return Policy:
- Final sale items are eligible for return only if hey are received in a damaged or faulty condition upon delivery.
- Items must be returned in unworn, undamaged, and unused condition, with all attached tags.
- Footwear and accessories should be returned in their original branded boxes and dust bags, placed in a protective box.
- Please avoid marking or damaging footwear boxes during try-on.
- If an item comes with a De sidere7.1 security tag or brand tag, it must be returned with the tag in its original position.
- Lingerie and swimwear must only be tried on over your own undergarments. Returns for items that have been worn will not be accepted.
- Jewelry must be returned in its original condition, including all branded packaging and accompanying documents, just as it was received.
△Please handle your purchases with care and return them in the same condition as you received them. Returns not complying with our policy will not be accepted.
2. Why are some items not eligible for return?
- It has been more than 7 days from the delivery date.
- Certain corresponding accessories or tags are missing, and/or the branded package is absent.
- The item shows signs of use, alterations, or carries odors like perfume/cologne, beauty care products, cigarettes, or sweat.
- It is stained or damaged due to human factors and is not in its original condition with the branded package.
- For hygiene reasons, we cannot accept returns for undergarments, socks, and earrings that come into contact with the human body.
- Regrettably, we cannot accept returns or exchanges for international orders or items purchased outside of Taiwan. We apologize for any inconvenience this may cause.
3. Refund/Return Procedure and Processing Time
- Return requests must be submitted within 7 days of the delivery date.
- Please make sure that the returned item(s) is in its original, brand-new condition (unused, clean and undamaged, unaltered, and unwashed), to avoid any situations where the return may not be accepted due to non-compliance with our return policy.
- The item(s) must be returned with all brand labels, tags, packaging, and any other attachments in the complete set.
- After we receive your return, processing may require 3-5 business days. Once your return is approved, we will initiate a refund to your original payment method, excluding delivery costs. Refunds may take up to 14-21 days to appear in your account, depending on your payment provider.
4. How to request a return on De sidere7.1
- Please request a return within 7 days from the date of delivery.
- Please log in to your account on De sidere7.1’s official website, select the order for which you wish to request a return, click on "request return" in the top-right corner, choose the reason for the return, and proceed with the confirmation.
- Ensure the item(s) is in its original condition with tags and packaging, as we can't process returns without them.
- To ensure a smooth return process, please use the same selected shipping service as your original order when returning your item. If you selected home delivery when making your purchase, a member of the T-Cat Taiwan Logistics team will reach out to you to arrange the pickup. Alternatively, if you opted for a convenience store as your delivery point, please kindly make a note of the return code provided by De sidere7.1. You can use this code to generate a return slip at the convenience store kiosk and then hand over the return package at the store's counter.
After our warehouse receives your return, processing may require 3-5 business days. Once your return is approved, we will initiate a refund to your original payment method, excluding delivery costs. Refunds may take up to 14-21 days to appear in your account, depending on your payment provider. If you encounter any issues during this process, please do not hesitate to reach out to our customer service team for assistance.
▻ Shopping Guide
Easy steps to start your shopping with De sidere 7.1
- Create an account on De sidere 7.1.
- Select your desired product's color and size on the item page.
- Add the chosen product to your Shopping Cart.
- After completing your shopping, click "Proceed to Checkout."
- Provide your shipping and billing address details.
- Choose your preferred shipping method and payment option.
- Verify the accuracy of the information you've entered, then click "Continue to Payment."
- Review your purchases one last time before confirming your order.
- Please note that the color may differ slightly from how it appears on your screen due to photographic lighting and varying monitor settings.
