FAQ 常見問題

▻ De sidere7.1購物流程

開始購物前，請在De sidere7.1官方網站上完成會員註冊流程，成為會員即享有會員專屬內容活動及貼心的客製化服務。

商品搜尋

De sidere7.1首頁特別為您精選最新的時尚趨勢及設計精品。如您想依照設計師品牌或商品類別進行篩選、搜尋，歡迎使用導覽選單或網站內建的搜尋功能。

商品資訊

歡迎於商品頁面查詢庫存尺寸、商品顏色及材質。點選照片可放大觀看選品的細節。

 

▻ 退貨及退款

國際訂單恕不提供退換貨服務。

De sidere7.1目前僅提供台灣地區訂單的退貨退款服務。退貨及退款須符合下列條件：

• 非限量商品
• 未穿戴使用的全新商品
• 保留商品完整標籤、包裝、吊牌
• 包裹簽收後隔日起算7日內於De sidere7.1官網提出退貨申請

 

▻ 是否提供換貨服務

為簡化流程，De sidere7.1不提供換貨服務。如果您需要更換選購的商品，請先提出退貨申請，完成退貨及退款流程後，再依據您的需求重新訂購其他商品。

 

▻ 顧客是否需負擔關稅及其他稅項？

商品頁面呈現之價格，會依照您的購買地點進行計算。結帳頁面顯示的總金額已包含所有相關稅項。

 

▻ 顧客是否需負擔國際交易手續費？

如果您在台灣地區以外的國家地區訂購De sidere7.1的商品，可能需負擔國際交易手續費，建議您在訂購前與您的發卡銀行聯繫確認。De sidere7.1致力拓展多元的付款方式與改善現有的付款程序，以減少相關費用之產生，並確保您有愉快的購物體驗。

 

▻ 付款說明

1. 付款方式

• Visa信用卡付款
• MasterCard信用卡付款
• 銀聯卡
• PayPal
• ATM轉帳

為了確保您的帳戶安全無虞，訂購付款時De sidere7.1將進行安全驗證。

2. 使用PayPal付款

請至PayPal官方網站（www.paypal.com）註冊帳號，僅需幾個步驟即可免費開通帳戶。

 

▻ 配送說明

1. 運費

運費將根據您所選擇的寄送服務項目及送貨地點進行計算。請在結帳時查看送貨選項及相關費用明細。

2. 配送時間

• 已完成訂購的商品將按照標準流程，在1-2個工作日後安排出貨。
• 訂單時間以台灣時區為準，每日17:00後成立的訂單視為隔日訂單。週末及例假日訂單將於下個工作日台灣時間上午10:00後開始作業處理。
• De sidere7.1平日上班時間皆正常配送。
• 運費及配送時間會因您的配送地點而有所不同。請選擇正確的配送國家及地點，以確保價格、稅項細節、運費等相關資訊之準確性。

3. 價格是否已包含相關稅項？

因各配送地點國家法規差異，可能需支付相關的稅項或關稅。De sidere7.1網站將於結帳頁面顯示所有稅項明細。結帳時，您付款的金額已包含關稅及其他相關稅金，收貨時無需另外支付費用。

 

▻ 退貨說明

1. 台灣訂單退貨說明

請於包裹簽收後隔日起算7日內提出退貨申請，逾期不予受理。退貨須符合下列相關規定：

• 特價出清品除商品本身有瑕疵或污損外，原則上不提供退貨。
• 退貨時商品須保持全新狀態（未穿戴過、未污損、未經使用），並保留完整標籤、包裝、吊牌及附件。
• 鞋類商品、配件飾品須放置在原本的品牌盒及防塵袋內退回，並使用額外的包裝盒保護。
• 試穿時請勿於鞋盒上做任何標記，並請確保鞋盒未髒污損毀。
• 附有De sidere7.1防盜扣或品牌標籤的商品，退回時請將標籤扣回原位。
• 請務必穿著自身貼身內衣褲後，再試穿內衣和泳裝。已穿戴過的商品恕不接受退貨。
• 首飾必須以原本的全新完整狀態退回，包括品牌包裝及相關保證文件。

△請小心處理您想要退貨的商品，並以送達時的原始全新狀態退回。如果不符合我們的退貨標準，退貨將無法受理。De sidere7.1 保有最終是否接受退貨的決定權及更改標準的權利。

2. 下列情況除商品本身有瑕疵外，恕無法辦理退貨：

• 超過7日之退貨期限。
• 商品包裝、相關配飾、附件、標籤遺失或不完整。
• 商品有人為使用痕跡、經過修改，或帶有香水／古龍水、護膚品、香菸、汗水等異味。
• 因人為因素破損、刮傷、髒污，而非處於全新、完整包裝的狀態。
• 基於衛生考量，貼身用品如內衣褲、襪子、耳環等恕不接受退貨。
• 國際訂單恕不提供退貨服務，敬請見諒。

3. 退貨/退款流程及所需時間

• 請於包裹簽收後隔日起算7日內提出退貨申請，逾期不予受理。
• 請務必確保退回之商品維持原始全新狀態（未穿戴使用、未污損、未經修改、未下水），以避免不符合退貨規定而無法受理之情形。
• 退貨時須保留完整品牌標籤、De sidere7.1吊牌、包裝及附件。
• De sidere7.1收到您退回的商品後，約需3-5個工作天（不含假日及國定假日）進行確認。一旦確認無誤，我們將根據您使用的付款方式退款。請留意運費將不予退回。款項入帳的時間因不同銀行或支付平台而有所不同，最長可能需時14-21天。

4. 如何提出退貨申請

1. 請於包裹簽收後隔日起算7日內提出退貨申請。
2. 請於官方網站登入，選取您想要申請退貨的訂單，於右上角點選要求退貨，選擇退貨原因後，進行確認。
3. 確保您想退回的選品為原始全新狀態。若不符退貨標準或無完整標籤、包裝、吊牌及附件，將無法辦理退貨程序，請見諒。
4. 為使寄送流程更加順暢，請依原寄件方式進行退貨，若購買時選擇宅配，將有黑貓物流人員與您電話聯繫後續收貨事宜；若購買時選擇便利商店，請記下De sidere7.1提供之退貨便代碼於便利商店機台操作列印退貨單，並將退貨包裹交給櫃檯人員。

De sidere7.1倉儲部門收到您退回的商品後，約需3-5個工作天（不含假日及國定假日）進行確認。一旦確認無誤，我們將根據您使用的付款方式退款。請留意運費將不予退回。款項入帳的時間因不同銀行或支付平台而有所不同，最長可能需時14-21天。如果您在退貨過程中遇到問題，歡迎與我們客服聯絡。

 

▻ 購物說明

De sidere 7.1購物小指南

1. 於De sidere 7.1官方網站完成會員註冊。
2. 在商品頁面選擇顏色、尺寸、數量。
3. 將挑選好的商品放入購物車。
4. 選購完成後，點選「結帳」。
5. 輸入收件者姓名、配送地址、帳單地址等相關資訊。
6. 選擇配送方式及付款方式。
7. 確認配送資訊無誤，點選「檢視訂單」。
8. 確認訂單內容，付款完成訂購。
9. 所有商品圖片皆為實物拍攝，由於電腦螢幕色差、拍攝光線等因素，照片與實物會略有差別，商品以實物為準。

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▻ How do I start shopping and placing orders on De sidere7.1?

To begin shopping at De sidere7.1, we recommend that you create an account, which will grant you access to exclusive sections/campaigns and specialized services tailored for our valued customers.

Item Search

Explore the latest trends and captivating designer pieces right from our homepage selections. You can also browse by designer or category through the navigation menu, or use the website's built-in search function.

Product Details

Within each product page, you will find comprehensive information including available sizes, colors, item descriptions, and composition details. Click on the product image to enlarge it and view all the intricate details up close.

 

▻ Is it possible to return and receive a refund for an item?

Regrettably, international orders are currently ineligible for exchanges or refunds. Returns and refunds are offered for items sold within Taiwan under the following conditions:

• The item in question is not a limited edition product.
• It must be in an unworn, unused condition.
• It is accompanied by its original packaging.
• The return request is initiated within 7 days of the delivery date.

 

▻ Is there an option to exchange my item?

De sidere7.1 does not offer direct exchanges. Instead, we kindly request that you begin the return process for the item(s) in question. Once the return and refund are successfully processed, you can then proceed to place a new order for the item(s) you prefer at your convenience. 

 

▻  Am I responsible for duties and taxes?

The prices listed on our product pages are calculated based on your shopping location. The total amount displayed on the checkout page includes all relevant taxes.

 

▻  Will I face international bank fees when making a purchase?

An international fee may apply if you are shopping outside of TAIWAN. Please keep in mind that the precise amount of this fee is determined by your bank's policies. We are committed to ongoing efforts to introduce new payment methods and enhance our existing options. Our aim is to minimize the impact of these charges and associated costs for our valued customers.

 

▻ Payment Information

1. Accepted Payment Methods:

• Visa
• MasterCard
• PayPal
• ATM

As part of our dedication to your security, we conduct thorough security checks on all payments at the time of purchase.

2. Using PayPal for my payment

To make a payment using PayPal, you will need to create an account on the PayPal website. Opening a PayPal account is a quick and free process, taking only a few minutes of your time.

 

▻ Shipping & Handling

1. Cost of Delivery

Delivery costs vary depending on the selected shipping service and the destination of your items. You will find the available delivery options and associated costs for your specific destination during the checkout process.

2. Delivery Time

• After placing your order, please allow for a standard processing time of up to 2 business days before the order is dispatched.
• We adhere to Taipei Standard Time (GMT+8). Orders placed after 5:00 PM (GMT+8) will be processed on the next business day. For weekend and holiday orders, processing begins at 10:00 AM (GMT+8) on the next business day.
• De sidere7.1 delivers orders on all workdays.
• Please be aware that delivery costs and times are subject to your specific shopping location. Therefore, we kindly ask you to select your shipping country to access the most accurate information regarding pricing, taxes, and delivery fees.

3. Is tax included in the price?

Depending on your delivery location, your order may incur local taxes and duties. De sidere7.1 calculates these fees, displaying the precise amounts on the checkout page. The total you pay upon order completion covers all duties and taxes owed to local authorities. No additional fees will be necessary upon package delivery.

▻ Return Policy

1. Returning from Taiwan

We offer returns within a 7-day period, beginning from the day your order was delivered. Returned items must comply with our Return Policy:

• Final sale items are eligible for return only if hey are received in a damaged or faulty condition upon delivery.
• Items must be returned in unworn, undamaged, and unused condition, with all attached tags.
• Footwear and accessories should be returned in their original branded boxes and dust bags, placed in a protective box.
• Please avoid marking or damaging footwear boxes during try-on.
• If an item comes with a De sidere7.1 security tag or brand tag, it must be returned with the tag in its original position.
• Lingerie and swimwear must only be tried on over your own undergarments. Returns for items that have been worn will not be accepted.
• Jewelry must be returned in its original condition, including all branded packaging and accompanying documents, just as it was received.

△Please handle your purchases with care and return them in the same condition as you received them. Returns not complying with our policy will not be accepted.

2. Why are some items not eligible for return?

• It has been more than 7 days from the delivery date.
• Certain corresponding accessories or tags are missing, and/or the branded package is absent.
• The item shows signs of use, alterations, or carries odors like perfume/cologne, beauty care products, cigarettes, or sweat. 
• It is stained or damaged due to human factors and is not in its original condition with the branded package.
• For hygiene reasons, we cannot accept returns for undergarments, socks, and earrings that come into contact with the human body.
• Regrettably, we cannot accept returns or exchanges for international orders or items purchased outside of Taiwan. We apologize for any inconvenience this may cause.

3. Refund/Return Procedure and Processing Time

• Return requests must be submitted within 7 days of the delivery date.
• Please make sure that the returned item(s) is in its original, brand-new condition (unused, clean and undamaged, unaltered, and unwashed), to avoid any situations where the return may not be accepted due to non-compliance with our return policy.
• The item(s) must be returned with all brand labels, tags, packaging, and any other attachments in the complete set.
• After we receive your return, processing may require 3-5 business days. Once your return is approved, we will initiate a refund to your original payment method, excluding delivery costs. Refunds may take up to 14-21 days to appear in your account, depending on your payment provider.

4. How to request a return on De sidere7.1 

1. Please request a return within 7 days from the date of delivery.
2. Please log in to your account on De sidere7.1’s official website, select the order for which you wish to request a return, click on "request return" in the top-right corner, choose the reason for the return, and proceed with the confirmation.
3. Ensure the item(s) is in its original condition with tags and packaging, as we can't process returns without them.
4. To ensure a smooth return process, please use the same selected shipping service as your original order when returning your item. If you selected home delivery when making your purchase, a member of the T-Cat Taiwan Logistics team will reach out to you to arrange the pickup. Alternatively, if you opted for a convenience store as your delivery point, please kindly make a note of the return code provided by De sidere7.1. You can use this code to generate a return slip at the convenience store kiosk and then hand over the return package at the store's counter.

After our warehouse receives your return, processing may require 3-5 business days. Once your return is approved, we will initiate a refund to your original payment method, excluding delivery costs. Refunds may take up to 14-21 days to appear in your account, depending on your payment provider. If you encounter any issues during this process, please do not hesitate to reach out to our customer service team for assistance.

 

▻ Shopping Guide

Easy steps to start your shopping with De sidere 7.1

1. Create an account on De sidere 7.1.
2. Select your desired product's color and size on the item page.
3. Add the chosen product to your Shopping Cart.
4. After completing your shopping, click "Proceed to Checkout."
5. Provide your shipping and billing address details.
6. Choose your preferred shipping method and payment option.
7. Verify the accuracy of the information you've entered, then click "Continue to Payment."
8. Review your purchases one last time before confirming your order.
9. Please note that the color may differ slightly from how it appears on your screen due to photographic lighting and varying monitor settings.